Adoption is near-universal and impact is rare. AI tends to help the people giving instructions, not the people doing the work. And the people doing the work lose skills the longer the tool does it for them.
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A plain description of the first two weeks of an engagement, written because "process audit" means very different things to different people.
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When billing blames scheduling and scheduling blames billing, both are usually right. The failure is in the handoff, which nobody is measured on.
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Sometimes two teams look like they are performing differently, but the gap disappears when you check whether they are counting the same thing. They usually are not.
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