When not to hire someone like me
Cross-industry pattern recognition suits a narrow class of problem. For most operational problems, domain depth wins. Being honest about which is which.
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Posts tagged "methods"
What a process audit actually involves
A plain description of the first two weeks of an engagement, written because "process audit" means very different things to different people.
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When billing blames scheduling and both are right
When billing blames scheduling and scheduling blames billing, both are usually right. The failure is in the handoff, which nobody is measured on.
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Half your performance gap might just be a denominator
Sometimes two teams look like they are performing differently, but the gap disappears when you check whether they are counting the same thing. They usually are not.
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Automating a stale number makes it authoritative
Automating a lookup against bad data gives you fast, confident, wrong answers. That is worse than slow correct ones, especially in healthcare.
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