Process analysis and improvement across healthcare, e-commerce, nonprofit, recruiting, and industrial operations.https://davidzatara.com/https://davidzatara.com/blog/confirm-the-gap-exists/https://davidzatara.com/blog/confirm-the-gap-exists/A meaningful share of apparent variance between teams turns out to be definitional. They are counting different things and calling them by the same name.Wed, 14 Jun 2023 00:00:00 GMThttps://davidzatara.com/blog/handoff-problems/https://davidzatara.com/blog/handoff-problems/When billing blames scheduling and scheduling blames billing, both are usually right. The failure is in the handoff, which nobody is measured on.Tue, 12 Nov 2024 00:00:00 GMThttps://davidzatara.com/blog/nonprofit-global-ai-outlook/https://davidzatara.com/blog/nonprofit-global-ai-outlook/Adoption is near universal and impact is rare. Two structural reasons: AI is added on the side of the boundary that already holds the power, and it quietly deskills the people who run the work while making experts who replace the ones who build it. A double-edged sword.Sat, 25 Jul 2026 00:00:00 GMThttps://davidzatara.com/blog/sequencing-automation/https://davidzatara.com/blog/sequencing-automation/Automating a lookup against stale data produces fast, confident, wrong answers. In a clinical or regulated context that is worse than a slow correct one.Tue, 08 Feb 2022 00:00:00 GMThttps://davidzatara.com/blog/what-a-process-audit-actually-looks-like/https://davidzatara.com/blog/what-a-process-audit-actually-looks-like/A plain description of the first two weeks of an engagement, written because "process audit" means very different things to different people.Tue, 04 Mar 2025 00:00:00 GMThttps://davidzatara.com/blog/when-not-to-hire-a-generalist/https://davidzatara.com/blog/when-not-to-hire-a-generalist/Cross-industry pattern recognition suits a narrow class of problem. For most operational problems, domain depth wins. Being honest about which is which.Thu, 18 Sep 2025 00:00:00 GMT