Working notes on process analysis, measurement, and where this work does and does not apply.
Adoption is near universal and impact is rare. Two structural reasons: AI is added on the side of the boundary that already holds the power, and it quietly deskills the people who run the work while making experts who replace the ones who build it. A double-edged sword.
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Cross-industry pattern recognition suits a narrow class of problem. For most operational problems, domain depth wins. Being honest about which is which.
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A plain description of the first two weeks of an engagement, written because "process audit" means very different things to different people.
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When billing blames scheduling and scheduling blames billing, both are usually right. The failure is in the handoff, which nobody is measured on.
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